SHIPPING
We want your Kinama order to reach you smoothly and securely. Shipping rates and available delivery options are calculated at checkout based on your delivery location.
Order Processing
Orders are typically processed within 2–3 business days.
During collection launches or promotional periods, processing times may be slightly longer, but we’ll always work to get your order to you as quickly as possible.
Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.
SHIPPING RATES & DELIVERY
Shipping rates are calculated at checkout based on your delivery location and the available shipping options.
Delivery times provided at checkout are estimates and may vary depending on the destination, courier and any circumstances outside of our control.
To ensure you receive your order safely, please arrange to have your package delivered to a secure location or to be received in person.
Please ensure your delivery address is correct before completing your order. Kinama cannot be responsible for delays or additional costs resulting from an incorrect or incomplete address.
PRE-ORDERS
Pre-order items are made to order following the close of the pre-order period.
Current pre-orders are expected to be dispatched from December 2026. As each piece is produced specifically for the pre-order, delivery takes longer than a standard in-stock order.
We’ll keep you updated throughout the production process and will send a shipping confirmation with tracking information once your order has been dispatched.
Please note that production and delivery timelines are estimates and may be affected by circumstances outside of our control. If there are any significant changes to the expected delivery timeline, we’ll communicate this to you.
INTERNATIONAL ORDERS
We ship worldwide.
Any applicable customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer. These charges vary by destination and are outside of Kinama’s control.
If you refuse delivery of your order due to customs duties or taxes, your original shipping charges will not be refunded, and any return shipping fees incurred will be deducted from your refund.
DELIVERY ISSUES
If your order arrives damaged, appears to be missing items or does not arrive within the expected delivery timeframe, please contact us at hello@kinama.co with your order number and details of the issue.
We’ll do our best to help resolve the issue with the relevant delivery provider.
QUESTIONS?
If you have any questions about shipping or your order, please contact us:
Email: hello@kinama.co
We’re happy to help.