We want you to feel confident in your Kinama purchase. If something isn’t quite right, you can return eligible items to us in accordance with the terms below.
RETURNS
To be eligible for a return, your item must be:
- Unworn and unaltered in its original condition
- Unwashed and free from marks, stains, fragrance or other signs of wear
- Returned with all original tags attached
- In its original packaging, where reasonably possible
· The return must be initiated within 14 days of delivery by emailing us at hello@kinama.co
We ask that these conditions are respected so every member of our community can receive their Kinama pieces in great condition. Items that do not meet these conditions will not be accepted and will be returned to you at your expense.
HOW TO MAKE A RETURN
Please contact us at hello@kinama.co within 14 days of receiving your order, including your order number and the item(s) you would like to return.
Once your return is approved, we’ll provide the return instructions and address.
Please do not send an item back without contacting us first.
Return postage is the responsibility of the customer, unless the item is faulty or we have sent you the wrong item.
We recommend using a tracked service and keeping your proof of postage, as Kinama cannot be responsible for items lost or damaged while being returned.
EXCHANGES
We do not offer direct exchanges. Please return your original purchase for a refund and place a new order.
FAULTY OR INCORRECT ITEMS
We take care to check every piece before it leaves us. If your item arrives faulty or you receive the wrong item, please contact us at hello@kinama.co as soon as possible with your order number and photographs of the issue.
If the item is confirmed to be faulty or we have made an error with your order, we’ll arrange a replacement or refund and cover the reasonable return postage costs.
Please note that normal wear and tear, accidental damage or damage caused by incorrect care are not considered manufacturing faults.
REFUNDS
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 working days for your refund to appear in your account after it has been processed. Your bank or payment provider may take additional time to make the funds available.
Original delivery charges are non-refundable.
SALE ITEMS
Sale items are final sale and cannot be returned.
PRE-ORDERS
For pre-order purchases, our standard returns policy applies once your order has been delivered.
If you need to cancel a pre-order before it has been dispatched, please contact us at hello@kinama.co and we’ll let you know whether cancellation is still possible.
Once an order has entered production or fulfilment, cancellation may no longer be possible.
QUESTIONS?
If you’re unsure whether your item is eligible for return, get in touch before sending it back.
Email: hello@kinama.co
We’re happy to help.